About a month ago, the small bolt\/screw that connects the pivoting pieces of the gadget came off somewhere at a gig. I literally use the thing every day, so I’m not surprised. It gets more than its share of wear. I wanted to see if I could order a replacement, so yesterday I called again. The woman I talked to said, “We’ll send you another screw\/bolt. In fact, we’ll send you two, so you have a spare. Lifetime warranty”.<\/p>\n
A great product with great service. And a company that seems to really care about their customers. Very cool. Pinch me. <\/p>\n
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<\/a><\/center><\/p>\nBy the way, if you DO ever find yourself stuck up a telephone tree, here are a couple of nice cheats:<\/p>\n
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- If you’re stuck in a numbered menu, press the “0” key repeatedly. Like 7 or 8 times. 98% of the time, it routes you to the operator. This tack was born out of frustration, but my cousin who used to work on these things said it’s a common back door that’s designed intentionally.<\/li>\n
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- If you’re wandering aimlessly through a voice-activated menu, start “speaking in vegetables” (Seriously, say “broccoli”, “tomato”, “yam”.) The menu won’t understand and will take you directly to the operator. I first tried this tactic with much more colorful language when I discovered it. I’ve since started using the more family-friendly, vegetable-laden approach.<\/li>\n<\/ul>\n
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